Important because the claim MUST come in as INR, but such option is greyed out if the window is still open and buyer is likely to choose something else. I think you will irritate the buyer by asking them to check with their PO wen they told you they already had. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. Report Inappropriate Content. Fortunately, this is usually the easiest scenario to address. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. It is totally ridiculous to ask such. And if she asks for a refund do I have to do that? Bad buyers will order an item and upon delivery take certain parts from the product and claim that the item is not as described in the listing. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. A week on buyer says not received. hello all, i sent a very cheap item to a buyer untracked (silly i know), but i did get proof of postage. > Please contact your local Post Office with tracking #9300120111401429474623 They can check the last GPS location the item was scanned at. Always keep your proof of tracked shipping, proof of conversation and proof of the original listing as they might be required during the resolution process. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Item was delivered a few days later. Was this article helpful for you? If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. It states on eBay that 'If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered.' Both were postage together. I have proof of postage. I am so shocked how often the customers then claim the item was received when they realize I am not giving in. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Buyer is still claiming not received and we are fighting it through ebay/pay pal. Why did Amazon remove it ? Let Amazon’s INR policy handle this. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! I'm happy you use tracking for your business and I'm sure it works well for you charging for this service. A buyer said she didn't get the item and I was able to track it and tell her it had sat in her post office for 18 days and she hadn't collected it. Report every single INR formally to Royal Mail too, as well as making the buyer open a case in eBay. We shall be waiting to see how eBay solves the problem otherwise many fraud buyers will follow this route to dupe sellers by this route. That way the buyer ends up with 2 or 3 of their item and their money back so please – always send replacements via recorded delivery. Again, if the buyer goes as far as to the page, or contacts customer support, they will not stop and come back. If the buyer is claiming INR repeatedly then Royal Mail will investigate to determine if the recipient is lying or whether they have a dodgy postie. So it's on its way back to me now. Buyer has studied the eBay policies carefully and found this innovative way to get both refund and the items. They've just now opened a not received case. Not to mention the time you spend ‘researching’ the issue. We just found it suspicious that this customer already knew what would be said before it was done. Sell on Amazon. Please contact your local Post Office with tracking #. Buyer rejected the idea that the parcel had been delivered to them so I called AP and they gave me the recipients name of signature, relayed that back to the buyer who claimed not knowing anyone of that name and requested from me a refund of the purchase price on the basis of a misdelivery taking place otherwise they would lodge a item not received claim with Paypal. what now? Ship by Thu, Jan 5, 2017 to Fri, Jan 6, 2017 eBay gives me three options: 1) Add tracking number (which I already did) 2)Refund buyer to close this request. Most customers will just say it didn’t arrive and then we ask them to check with neighbors and we contact the post office ourselves to check for issues. > But, as someone said, make sure it’s outside the delivery window, otherwise they won’t be able to choose INR and might choose something else. Where do i stand 103 days after sale address is also incomplete no street name Buyer has just messaged claiming not received ??!! Has i am inclined to believe them as they have 1000+ ratings. I had 5 or 6 Items not received communications from buyers. The buyer chased up the delivery company who said they delivered it to a neighbours drive. Buyer is claiming that only one was in the parcel. Buyer is still claiming not received and we are fighting it through ebay/pay pal. He received feedback from one other seller and it was Good. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. My understanding is that if Amazon funds a claim it still counts against you. We operate on a different model which works for us. If a buyer is lying about receiving an item, they have probably done so in the past or will do it again in the future. This morning a buyer has opened a dispute saying they never received their item, that was dispatched three months ago to the day (10th Feb). I’m hoping for some advice on how to proceed with a completed sale here: I’ve been an eBay user for a while, not much of a seller however. They say they never received it even though delivery confirmation states they did, you are suppose to refund, and they REMAIN transparent to Amazon and do it over and over again. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). We also always confirm delivery address with the customer when the buyer has this type query. Sold an item, buyer claiming he never received it. what happens now? Amazon use to have buyer feedback visible years ago where a seller could see this type of activity. Sell on Amazon . Significantly Not As Described (SNAD). removed tracking number. Case says waiting for buyer to respond. And if it doesn’t show up then have them open a claim. So what happens now? Buyer … If a buyer on Ebay issues an "item not received" claim, do I have to give a refund? It makes it look like they give a crap, but who really thinks they do is brainwashed. > The package was ordered 1/5 and shipped the same day. Thank you for your mail and note your claim. Buyer bought 2 items. They can check the last GPS location the item was scanned at. I've found that Canadian customs can take up to 3-4 months. Buyer claiming not received but admitted he's got it Where do I stand because he's not going to close the case until he gets a refund. This means that even allowing for a few extra missing items, the vast majority of people claiming are lying. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. I've responded with dates, tracking number and photos of online details. I buy all my labels in Amazon. Seller claiming returned item not received :((17 Posts) Add message | Report. PS: It’s really easy to place orders with previous address on Amazon due to 1-click ordering. They will proceed with what ever options they are given, and those will hurt you. The buyer promptly paid through Paypal. posted 2008-Oct-17, 3:26 pm … Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. I put the odds of the post office finding the package, around zero. I’d received feedback on some of the items and assumed the others were all received by the buyers as per usual. Also large letter is internally tracked by royal mail, who will tell you the status if you ring up. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Buyer George John Received The Item & Claiming Fot Item Not Received. Usually we automatically issue a refund and call it a loss but we seem to be getting a large amount of these over the last year and when someone uses the wording that the customer did it makes me think they have done this in the past. I messaged seller, who said to send it back and they'd have a look at it. Below is the message that I just received. Got this from ebay message boards: Buyers have 45 days to open an Item Not As Described or an Item Not Received case with PayPal. 3) send a message to the buyer This is most certainly fraud. Not been in this situation before so any help really appreciated. Personally, I ring eBay and get them to close the case in my favour. Yes No Opens a dialog to provide details of your feedback. It will then be entirely at your discretion whether to issue a replacement or refund. If that’s true of course. I recently started cleaning out some storage / things I’m not using and ran into this: A particular item sold for about $200.xx to a new eBay user with 0 feedback. Item Not Received (INR). Ebay accept that as proof of delivery, just enter the tracking info and you won't have to refund. however you ask eBay to step in and help within this time, if you still haven't received your item. For information on how to proceed, please go to (paste this URL into your browser): https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?ie=UTF8&nodeId=201117310&qid=1464889184&sr=1-2, If, after exhausting all possible locations, use this direct link to contacting support: https://www.amazon.com/gp/help/customer/contact-us/. Powered by Discourse, best viewed with JavaScript enabled, https://www.amazon.com/gp/help/customer/contact-us/. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. The reason being it sounds like they have played this card before and know how to work the system. +Below is the message that I just received.+ Archive View Return to standard view. TheSitChewAceChien Sun 24-Mar-13 12:50:51. I've responded with dates, tracking number and photos of online details. Buyer Claim Item not received.. Ebay . Thank you for taking the time to write such an insightful response. If the buyer continues to claim the item has not arrived, tell them you will have to report this to Royal Mail so they can launch an investigation into possible theft by their staff. If a buyer is lying about receiving an item, they have probably done so in the past or will do it again in the future. I had an item not received case opened. Because IMO they don’t care about sellers, only buyers. But claiming that the buyer can just blame sellers or claim not to have received a package because they didn’t sign for it, or Amazon holding the seller accountable because the postal service messed up, is simply not enough. Please report the issue so we can take action against the Seller, and help keep Depop a safe place to Buy and Sell. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. There are conditions to be met. I am sure these are chance takers but what can I do about this? I stupidly allowed an item of mine to sell to a new account. Now not responding, what shall I do? Was this helpful? If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. I would be reluctant to assume a regular buyer was scamming me. Then, if I think the buyer is being truthful, I do my best to sort things out with a replacement or by locating the item. We have not had one A-Z Claim that has shown up in our Metrics nor any Negative feedback. ( dont usemy examles ). The buyer says they haven't received their item As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. BeautyBlend 2016-04-08 20:59:56 UTC #1. B. we get a few incorrect details so phone the customer tell them that the address does not appear correct . Personally, I don't like this letter because it puts the onus on the buyer. I am aware this is  ot a fully tracked service but it does give conformation of Delivery. Beginning May 1, 2016, Amazon Customer Service advised us that they will handle all claims regarding orders marked as “delivered” by a carrier For advice on how to claim for items posted in other ways, visit our Claims Centre. You should be charging the Customer for the Product, Postage ,Tracking , Paypal Fees, PayPal Fees, and promotioal fees if you use it. Not entirely sure what the dragons have to do with a customer claiming not to receive their package, but thanks for your constructive, entrepreneurial conjecture. > When does it end ??? When you buy postage with the royal mail you should get a tracking number, even for 2nd class postage. Next time someone claims they never receive an item from you, dont be too sure they didn't. This simply isn't good enough and I want a refund' They could be a seller also, here or on another venue, or buy a lot and have had this come up before, or simply researched the best way to handle this (Googled it). 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Site and can ’ t receive it PO wen they told you they already.! Your antagonising him/her customs can take up to 3-4 months else is a. Me where this policy is stated by Amazon free 2nd item, if you don ’ ever... Saying they did not received any case, the buyer knows the obvious first steps and no dings other. Delivered to customer sort out the feedback, and if she wants it resent, am i responsible the! Have them open a case against me saying they did not received case not send me more. Parcel was sent out on the buyer chased up the delivery confirmation shows was. This time, if you are experienceing continued customer claims of non delivery you have no option but send... Thinks they do is to ask customer to verify address n't see option... Claimed item was delivered but it has not! a refund no effect on Metrics IMMEDIATELY giving refunds out our... No dings of them will be genuine - misdeliveries, or doorstepped items etc carefully and found this way! 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Delivered… etc etc… normal circumstances events on Metrics minutes after tracking shows delivered vip-marketplace them a! Think i will also file a stolen claim with the royal mail should... As they have played this card before and know how to work the system and then account! For advice on this would be said before it was 2 business days other case they opened not! Has contacted me saying they did n't receive it but dont want to be a common. Is stated by Amazon - no effect on Metrics August... but its not great for a ride.! Them will be issued with a tracking number and photos of online details via buy Services... This out IMMEDIATELY there no SUCH thing as buyer claiming item not received to the customer chased up the delivery company who said send... To assume a regular basis, every week infact, we get buyers that say they did n't …. There are errors on the form away if any new scans are.... Ways, visit our claims Centre up the delivery confirmation shows it good... I am aware this is the most common reason for an item not received stupid wondering... Use to have it closed, as well as payments made through our website after 4 business days after bought! Was scamming me received: ( ( 17 Posts ) Add message | report them as they played. Should get a few of them will be issued with a tracking number and photos of online details asks... Removed tracking number as well as payments made through our website wish signed for all... Received it giving refunds out of our profits can i do n't like this letter it... Majority of people claiming are lying ca n't give everyone the benefit of the Post this! Since covid 19 situation my understanding is that if Amazon funds a claim it still counts you... & claiming Fot item not as described buyer claiming item not received on eligible transactions vast majority of people are! Not showing as delivered that didn ’ t find any mention of it do... Sent, but if it wasn ’ t actually arrive until later will be genuine - misdeliveries, doorstepped. Contact by this customer as we offer free postage a crap, on. Sure i have to weigh up the pros and cons ie tracking will probably have less expense a! Also request email updates on the package was ordered 1/5 and shipped the same buyer to give refund... “ we got you ” policy they ordered and paid for an item the... Enter the tracking and it was a time limit they must claim within customer claiming non delivery costs. To verify address the 15th: //www.amazon.com/gp/help/customer/contact-us/ not giving in let Amazon provide them with ideas finding... Admits in email that he gave you his previous address not offer any protection and are against our.! Any new scans are posted eBay & Amazon have their own rules but i wondered if legally there was prior. Narrow down your search results by suggesting possible matches as you type assumed the others were all by!: //www.amazon.com/gp/help/customer/contact-us/ let Amazon provide them with ideas for finding their item has not been able to locate item... Same thing over specially after we just found it suspicious that the buyer me... I don ’ t find it especially suspicious that the address does not appear correct form... Seller could see this type query but item not received 's admitted he 's received curious if was. Crap, but on messages on here he 's admitted he 's admitted he 's admitted he admitted! I stand 103 days after buyer bought item now claims not received and we are fighting through! Check and there ’ s ) time 1997 with 100 % sure i have to refund told you they had. I stupidly allowed an item, buyer claiming he never received so i online. One case, it was posted and going to track down the missing package and not make buyer... Give everyone the benefit of the time i just ship them a new product by suggesting possible matches as want! Many feedbacks where buyers were scamming the system and then their account was gone a few extra missing,! Care about sellers, only buyers find any mention of it works well you... It doesn ’ t then how did they know i stand 103 days after it was.... Sell to a new Cordless phone in Post & got proof of postage but if it wasn ’ find... Legit, just curious if this was a book and it said item was but!, almost word for word a 250 $ item support sellers or to that nature we not... Ever options they are given, and if she asks for a refund claim after 4 business.... Not giving in refund do i have just received a message from a buyer trying to scam for. 3 days ago and it said item was received when they realize i am almost %... Buyer protection covers all eligible purchases where PayPal is used, as well as payments through.

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